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Once you have created your
brand and company or personal
identity logo, its time to remember your personal contacts.
The ones you
call on frequently for referral business.
If you are like most loan
officers, you have 20-30 core referral sources and another 60 - 200
occasional sources which make up your referral contacts. They may be
bankers, accountants, attorneys or real estate agents.
We're going to show you how we've
tripled referral results using
these
"WARM" contacts! People that know you or at least know
of you are "WARM" contacts.
They may have started with a
cold call, but now you have developed some repore' and at least
know their name. They know yours or "know your face" when you run into each other.
Now reflect a minute on these
referral sources. Out
of all your regular sources, how many of them initiate a call to you
to
send a referral WITHOUT being prompted by your visit or phone call?
Not many, is it?
Most LO's can count on one hand,
those referral sources that initiate a referral on their own.
If you are a two hander or more, you are in the top tier for sure.
Those people are firmly in you
corner. Chances are, you have something in common which
strengthens the relationship to have someone who thinks of you
FIRST, each and every time they have the opportunity to introduce
you to someone needing mortgage solutions.
NOW, think about the number of
referrals you get while making a call in person or by phone, from your
sources. As you think about this, you will realize MOST of the
referrals are prompted by YOUR action.
Now, let's expand the frequency of
your "prompt" to your personal referral sources from an
average of once every 6-8 weeks to more than once a
month. Let's say you have a total of 120 referral sources.
Challenging?
Its SIMPLE with postcards!
Implementing an automated postcard
"prompt", you can accomplish this easily and inexpensively. In
conjunction with the postcard prompt, you should systematically work
your personal visits & phone calls so that you give a personal
"prompt" to each referral source at least every 60 days.
This means you must visit or
successfully phone about 3 people on your referral list a day.
Very manageable. With this method, you are "prompting" each
one of your referral sources at least 3 times every 60 days. 3
times a month is even better! Just Mail postcards every 15
days. Presto!
Now, use our
WARM calculator to
run scenario's based on your past experience of making contact with
a referral source to calculate your success rate over a one year
campaign.
Mailing consistently to a WARM
list (people you know) is 100 times more effective than mailing to a
cold list or prospects.
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